Burst Pipe and Flood Cleanup
A pipe lets go, a supply line splits or water comes in from outside. Shut off the water if you can and call. We take it from there.
Call (747) 500-1000What to Do Right Now
Shut Off the Water
Close the main valve or the valve on the leaking fixture. Water heaters have their own cold-water valve on top.
Cut Power to Wet Areas
Only at the breaker, and only if you can reach it without standing in water.
Take Photos and Video
Record everything before anything is moved. Your insurance will ask for it.
Move What You Can
Get rugs, electronics, documents and furniture out of the water.
Skip the House Vacuum
A regular vacuum isn’t made for water and can give you a shock.
Call Your Insurance
Report the loss early. California insurers must acknowledge a claim within 15 days.
Common Sources in LA Homes
| Source | What Usually Happens | Water Category |
|---|---|---|
| Supply line to a toilet or sink | The hose splits or leaks at the fitting, often while no one is home | Category 1 at first |
| Water heater | The tank or a connection fails and water spreads across a garage or closet floor | Category 1 |
| Washing machine hose | A fill hose splits and floods the laundry area and nearby rooms | Category 2 |
| Slab leak | A pipe under the concrete leaks and shows up as warm, wet or warped floors | Category 1, often found late |
| Sewer backup | A clogged drain line pushes sewage up through a tub, shower or toilet | Category 3 |
| Storm water | Rain runs in under doors, through garages or down a hillside slope | Category 3 |
Categories follow the IICRC S500 standard. Most of LA rarely freezes, so pipes here usually fail from age, corrosion or high water pressure.
How Cleanup Works
- 01
Stop the Water
We confirm the source is off and help find the shutoff if you can’t.
- 02
Extract
Standing water comes out first, from floors, carpet and pad.
- 03
Clean and Remove
Contaminated water means disinfecting everything it touched and removing porous materials.
- 04
Dry and Monitor
Equipment runs until daily readings show walls and floors are dry.
- 05
Document
Photos, readings and a line-item estimate for your insurance claim.
Burst Pipe and Flood Cleanup Questions
Should I call a plumber or you first?
If the water is off, call us to start extraction and a plumber to fix the pipe; both can happen the same day. If you can’t stop the water, call us and we help you find the shutoff.
Where is my main shutoff valve?
In most LA homes it is near the front of the house where the line comes in from the street, often next to a hose bib or the pressure regulator. There is also a valve at the meter box, which may need a meter key.
Is flood damage covered by homeowners insurance?
Water from outside, like storm runoff, is usually excluded from standard policies. Flood insurance is separate, often through the National Flood Insurance Program.
Is a sewer backup covered?
Often only with a water backup endorsement on your policy. Check before you need it.
Can I clean up with a shop vac?
For a small amount of clean water, yes, if the power situation is safe. Not for sewage or storm water, which need protective gear and disinfection.
Why did my pipe burst if it never freezes here?
Age, corrosion, failed fittings and high water pressure are the usual causes in Los Angeles. A failing pressure regulator can strain every line in the house.
Tell Us What Happened.
- Call or Text
- (747) 500-1000
- Service Area
- Los Angeles, CA
- Working Hours
- 24/7